Return Policy

At VaporizerOne, we want you to shop with complete confidence. If you change your mind or receive a defective product, you may be eligible for a return, replacement, or refund. Please review the information below carefully before placing your order.

Faulty Items on Arrival

In the unlikely event that a product arrives defective, you are entitled to either a replacement or a full refund.

  • Please notify VaporizerOne as soon as you become aware of any fault or defect.

  • All returned items must include the original invoice and a completed return form provided by VaporizerOne Support.

  • Once our Returns Department has received the item and confirmed the defect, we will issue a replacement or process a refund without unnecessary delay.

  • If the product was functioning upon delivery but developed a fault later and is still under warranty, the issue should be handled through the warranty claim process instead.

Change of Mind Returns

If you wish to return your purchase for any reason other than a defect, you must notify us within 14 days of receiving your order.

  • You are entitled to a refund for the product(s); however, original shipping costs are non-refundable.

  • Products must be returned in their original, unused condition, with all seals intact and packaging unopened.

  • Vaporizers sold by VaporizerOne are classified as hygienic goods intended for oral use. For health and safety reasons, items cannot be returned if the seal has been broken or the product has been used.

  • This does not affect your statutory rights. We fully comply with EU consumer protection laws, including Article 16(e) of the EU Consumer Rights Directive, which outlines exceptions to the right of withdrawal.

Return Process & Refunds

  • Customers are responsible for returning the product(s) to VaporizerOne and covering any associated return shipping costs.

  • Refunds will only be processed once the returned item(s) have been received and inspected by our Returns Department to confirm they are unused and sealed.

  • A copy of the original invoice must be included with all return shipments.

  • All refunds will be issued to the original payment method used at checkout.

We want you to enjoy using our vapes as much as we enjoy selling them. So, when you need our help, you can count on us. When you purchase something from us, you have warranty covered both directly by us, but also from the manufacturer. Some manufacturers require the customer to register the device on their websites and open a warranty ticket form there. A representative from the company will then contact you with how to proceed.